How do I return something to Profession Gifts?

At Profession Gifts, we stand behind our merchandise 100%.

When returning items:

1. All returns must be received by us within 30 days from the date they were delivered.  Credit is given for the item cost only, and does not include any shipping, handling, duty, foreign tax or other non-item charges.  Returns must be sent to:

Profession Gifts - Returns
28706 Megan Drive
Bonita Springs, FL 34135

2. All returned items must be in the original packaging.

3. Any items returned for reasons other than defects must be unused and in the original packaging. 

4. We will not give a credit or refund for used or personalized merchandise.

5.  If you have received a defective item from us, call us to determine how best to handle the situation.  You may be asked to return the item and a copy of your invoice.  Please inform us which you prefer:  a replacement item or a refund for the defective merchandise.

6.  Please allow up to 15 days from the day a return is received for a credit to be issued.  Credit can only be issued to the original credit card used to make the purchase for security and fraud prevention reasons.  If you provided us with your email address, you will receive an email confirmation of the credit being issued.

For orders that are damaged in shipping:

Please notify us immediately so we can take the proper steps to file a claim with the shipper and replace the damaged merchandise.

If you have questions about a return, please complete and submit the form on this page or call us at 800-529-7467.